Terms of Service

SlottedAI, LLC · Last updated August 2026 · See also our Privacy Policy

This is a real, thorough contract, not a placeholder, and it's written in plain language on purpose, since your business is one that shouldn't need a lawyer just to understand what you agreed to. Sections marked with a caution note are ones we'd suggest having your own counsel review before you lean on them heavily.

1. What SlottedAI is

SlottedAI is a software service that analyzes the sales, margin, and product data you provide, and generates recommended shelf layouts and product placement. It's a decision-support tool. You remain solely responsible for your own merchandising, pricing, inventory, purchasing, staffing, and every other business decision you make, whether or not you follow a SlottedAI recommendation.

2. Your account

SlottedAI is intended for business use by retailers and similar organizations, not for personal or household use. You're responsible for keeping your login credentials secure, and for anything that happens under your account. If you invite team members, you're responsible for their use of the account within your organization.

3. Subscription, billing, and cancellation

Plans. SlottedAI is offered on a Starter or Pro subscription plan, billed monthly, every 6 months, or annually, at the rates shown on our pricing page at the time you subscribe. Plans cover a set number of store locations; additional locations are billed as a per-location add-on at the rate shown on our pricing page, and changing how many locations you have changes your subscription accordingly.
Renewal. Subscriptions renew automatically at the end of each billing period, at the then-current rate for your plan, until you cancel.
Cancellation. You can cancel at any time. Your subscription stays active through the end of your current billing period, you won't be charged again after that, and you won't be charged a partial-period fee for canceling early.
Price changes. If we change pricing, we'll give you reasonable advance notice before it applies to your next renewal.
Refunds. Payments already made for the current billing period are generally non-refundable, except where required by law or where we decide otherwise at our discretion.
Failed payments. If a payment fails, we'll attempt to notify you and give you a reasonable window to update your payment method before any suspension of service.
Taxes. Subscription prices don't include applicable taxes; where tax applies, it's added separately.

4. Your data belongs to you

Everything you upload or enter, sales data, SKU and product data, cost and margin data, pricing, POS exports, shelf photos, and any other business information, remains yours. SlottedAI does not claim ownership of it, and does not sell it.

SlottedAI owns the software, algorithms, optimization methodology, user interface, and documentation that make up the service. Subscribing gives you a limited right to use the service while your subscription is active, not ownership of any part of it.

If you send us a suggestion or feature request, we can act on it without that creating any ownership claim for you in the resulting feature.

5. Confidentiality

We treat your nonpublic business data, especially sales, margin, and cost information, as confidential. We use it only to provide and improve the service for you, and we don't share it with anyone except the service providers necessary to run SlottedAI (described in Section 7), each bound to reasonable confidentiality protections of their own.

6. Acceptable use

When using SlottedAI, you agree not to:

Reverse engineer, decompile, or attempt to extract the underlying software or algorithms
Attempt unauthorized access to any part of the service, or to another customer's data
Scrape, overload, or otherwise abuse the service outside of normal use
Upload malware or anything intended to disrupt the service
Use the service for anything unlawful
Share your account in a way that circumvents your plan's login, location, or usage limits

You also confirm that you have the right to upload the sales, POS, and other business data you provide, whether it's your own or your organization's.

7. Third-party service providers

SlottedAI relies on outside providers to operate, for example, AI processing (see our Privacy Policy for details), hosting, payment processing, and email delivery. These providers act as subprocessors, receiving only what's needed to perform their function, under their own confidentiality and data-handling commitments. As our infrastructure evolves, this list may change without requiring a rewrite of these Terms.

8. No guarantee of results

SlottedAI is provided as-is, without warranty of any kind. Shelf-placement recommendations are estimates based on the data you provide and general retail assumptions, not a guarantee of any specific sales or profit outcome. SlottedAI provides recommendations and decision-support tools; you and your organization remain solely responsible for the business decisions you make.

9. Free trials and pilot features

From time to time, we may offer free trials, pilot programs, or beta features. These are provided on an as-available basis, may be changed or discontinued at any time, and may be subject to additional terms provided at the time.

10. Limitation of liability

We'd suggest having your own counsel review this section specifically before relying on it, enforceability of liability caps can depend on your specific situation and applicable law.

To the fullest extent permitted by law, SlottedAI won't be liable for any indirect, incidental, consequential, or lost-profit or lost-revenue damages arising from your use of the service. SlottedAI's total liability for any claim relating to the service is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) $100.

11. Indemnification

Same note as above, worth a real legal review before you rely on this section.

You agree to indemnify and hold SlottedAI harmless from claims arising out of your misuse of the service, your violation of these Terms, or your lack of rights to data you've uploaded.

12. Suspension and termination

We can suspend or terminate an account for a real violation of these Terms, including the acceptable-use provisions in Section 6, or for significant non-payment after reasonable notice. You can close your account at any time; see our Privacy Policy for what happens to your data afterward.

13. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in California, and you consent to that venue.

14. Changes to these Terms

If we make a meaningful change to these Terms, we'll do our best to let you know directly rather than silently updating this page.

15. Questions

Contact your SlottedAI representative directly with any questions about these Terms.